MatchUp Terms and Conditions

Welcome to MatchUp Casino. These Terms and Conditions govern your use of our website at https://MatchUp Casino.com and all services we provide. By registering an account or accessing our platform, you agree to be bound by these terms in full. Please read them carefully before proceeding. If you do not accept these terms, you must not use our services. At Match Up Casino, we are committed to operating transparently and responsibly under the regulations of the United Kingdom Gambling Commission.

1. About Us

At MatchUp, we are operated by Jumpman Gaming Limited, a company registered in Alderney. We hold a licence issued by the UK Gambling Commission (Licence Number: 039175-R-319452-022, Account: 39175), which permits us to offer real-money gambling services exclusively to players located in Great Britain. For players outside Great Britain, we operate under our Alderney Gambling Control Commission (AGCC) licence where applicable. Our platform was established in 2023 and is part of the Jumpman network, which comprises over 240 brands.

2. Eligibility and Registration

2.1 Who Can Play

To use our services at MatchUp Casino, you must meet the following requirements:

• You must be at least 18 years of age
• You must be physically located in Great Britain at the time of play
• You must not be a resident of any restricted country — we only accept GB players
• You must not be a current employee or associate of Jumpman Gaming Limited
• You must not be self-excluded from gambling services

2.2 Account Registration

When you register for a MatchUp Casino login, you agree to provide accurate, complete and up-to-date information. We reserve the right to request identity verification documents at any time. Each player may hold only one account. Duplicate accounts will be closed, and any associated bonuses forfeited. We do not operate as a no-account casino — full registration is required to access our services.

2.3 KYC and Verification

As part of our legal obligations, we carry out Know Your Customer (KYC) checks and affordability assessments. We may request documents including proof of identity, proof of address, and source of funds evidence — particularly where withdrawals exceed approximately £2,000. Failure to provide requested documentation may result in account suspension or withdrawal delays of 24–72 hours during the review period.

3. MatchUp Bonus Terms

We offer a range of promotional incentives to our players. Our Match Up Casino bonus programme includes a generous welcome offer and ongoing rewards. Please note that all bonuses are subject to the specific terms outlined below and on the respective promotion pages.

3.1 Welcome Offer — Mega Reel

Our welcome offer is delivered via the Mega Reel mechanic. Upon making your first deposit of £10 or more, you will be invited to spin the Mega Reel for a chance to win up to 500 free spins on 9 Pots of Gold. The MatchUp bonus winnings from free spins are subject to a 65x wagering requirement. The maximum amount you may convert from bonus winnings is capped at £250 or the total of your lifetime deposits — whichever is lower. We do not offer a MatchUp no deposit bonus as part of our standard welcome programme.

3.2 Ongoing Promotions

At MatchUp, we provide a variety of ongoing offers to reward loyal players. These include:

• Daily Wheel — one free spin per day, available to all registered players
• Turbo Reel — for larger deposits, offering between 50 and 500 free spins
• PRO Free Spins — £20 weekly free spins offer for qualifying players
• Trophy Rewards — our loyalty programme where you complete missions and collect trophies; every 5 trophies unlock free-spin bundles
• Drops & Wins — network-wide promotional prize drops
• Seasonal Cash Giveaways — periodic prize competitions

3.3 Bonus Rules

While playing with an active bonus, the maximum permitted bet is £5 per spin or round. Exceeding this limit may result in bonus cancellation and the voiding of any related winnings. We reserve the right to amend, suspend or withdraw any promotion at any time. The MatchUp casino bonus offers are available to GB players only and cannot be combined unless explicitly stated.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

At Match Up, we support a range of payment methods to make your experience as convenient as possible. Available deposit methods include Visa, Mastercard, Maestro, PayPal, Apple Pay, Skrill, Neteller, Paysafecard, Pay by Mobile, and bank transfer. We do not accept cryptocurrency payments. Please note that Pay by Mobile deposits carry an additional fee of £2.50.

4.2 Withdrawal Processing

We process withdrawals via Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfer. Paysafecard and Pay by Mobile are deposit-only methods and cannot be used for withdrawals. We operate a closed-loop withdrawal policy, meaning funds must be returned to the original deposit method where possible. A fee of £2.50 applies to each withdrawal transaction.

4.3 Withdrawal Limits and Timelines

The minimum withdrawal amount is £10. There is no fixed monthly withdrawal cap for standard accounts. After approval, withdrawals to e-wallets are typically processed within 24 hours, while card and bank transfer withdrawals may take 1–5 working days. All withdrawals are reviewed within 24–72 hours, subject to KYC and affordability checks.

5. Prohibited Activities

When using our MatchUp platform, you must not engage in any of the following:

• Using a VPN, proxy server, or any tool to disguise your location — we require accurate UK location verification at all times
• Opening more than one account per person or household
• Providing false or misleading information during registration or verification
• Colluding with other players or exploiting technical errors or software bugs
• Attempting to manipulate bonus systems or abuse promotional offers
• Using our services for money laundering or any unlawful purpose

6. Responsible Gambling

We at MatchUp are fully committed to promoting safer gambling. We provide a range of tools to help you stay in control, including deposit limits, session time limits, reality checks, self-exclusion, and cooling-off periods. If you feel your gambling may be causing harm, we strongly encourage you to use these tools or contact organisations such as GamCare, BeGambleAware, or Gambling Therapy. You can access our responsible gambling settings directly from your account dashboard.

7. Platform Access and Technical Requirements

Our MatchUp casino is fully accessible via desktop, mobile browser, and tablet using HTML5 technology. We do not currently offer a dedicated MatchUp app — there is no downloadable MatchUp casino app available in any app store. All features, including the MatchUp casino login, game library, and account management, are accessible through your web browser. We provide over 2,000 games from 60+ studios including NetEnt, Play'n GO, Pragmatic Play, Evolution, Blueprint, Big Time Gaming, Microgaming and more.

8. Limitation of Liability

We strive to ensure uninterrupted access to our services, but we cannot guarantee that our platform will be free from errors or downtime at all times. We are not liable for any losses arising from technical failures, third-party service disruptions, or events outside our reasonable control. Our total liability to you in any circumstances shall not exceed the value of funds held in your account at the time of the relevant incident.

9. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will notify you via email or on-site notification prior to the changes taking effect. Your continued use of our Match Up Casino services following any such notification constitutes your acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. We are also subject to the oversight of the UK Gambling Commission and are obligated to comply with all applicable UK gambling regulations.

11. Contact Us

If you have any questions about these Terms and Conditions or our services, we are here to help. Our customer support team is available 24/7 via live chat on our website, or you may reach us by email. Our agents are English-speaking and UK-based. You can also find answers to common questions in our on-site FAQ section at https://MatchUp Casino.com.