MatchUp Casino Responsible Gaming

Our Commitment to Safer Play

We at Match Up are dedicated to promoting responsible gambling at every level of our platform. From the moment you sign up, we provide you with access to a comprehensive suite of tools that allow you to manage your gaming activity, set personal boundaries, and seek help if you ever feel that gambling is becoming more than just a hobby.

We understand that gambling affects people differently. For most of our players, it remains an enjoyable pastime. But we also recognise that for some, it can develop into something more serious. That is why our MatchUp Casino platform is built with proactive safeguards — so you always feel supported, informed, and in control.

Player Protection Tools We Provide

At Match Up Casino, we offer a wide range of responsible gaming features that you can access directly from your account settings at any time. These tools are available to all registered players and are completely free to use.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to ensure you never spend more than you are comfortable with. Once you set a limit with us, it takes effect immediately if you are reducing it. Increases to limits are subject to a cooling-off period to give you time to reconsider.

Loss Limits

Our MatchUp Casino platform also allows you to set loss limits — a maximum amount you are willing to lose within a chosen time frame. This helps you maintain a clear budget and avoid chasing losses.

Wagering Limits

You can set a cap on the total amount you wager over a defined period. This gives you an additional layer of control over your overall gambling activity at Match Up.

Session Time Limits & Reality Checks

We encourage you to be mindful of how long you spend gaming. Our MatchUp Casino tools include session time limits and reality check reminders, which notify you after a set period of play. These gentle nudges help you keep track of time and make informed decisions about whether to continue.

Self-Exclusion

If you feel you need a break from gambling, we at Match Up Casino offer a self-exclusion option. You can request to be excluded from our platform for a set period — from days to months — or permanently. During self-exclusion, you will not be able to access your account, and we will take steps to prevent you from receiving marketing communications from us.

You can also register with GAMSTOP, the UK's national self-exclusion scheme. GAMSTOP allows you to self-exclude from all UK-licensed online gambling sites simultaneously. We are fully integrated with GAMSTOP, and we honour all exclusions registered through this service.

Account Cooling-Off Period

Sometimes you may simply need a short break without a full self-exclusion. Our Match Up Casino platform allows you to take a cooling-off period — a temporary pause on your account — so you can step back and reassess without permanently closing your account.

Account Closure

If at any point you wish to permanently close your MatchUp account, our support team is available 24/7 via live chat to assist you. We will process your request promptly and ensure your account is closed securely.

Recognising Problem Gambling

At Match Up, we encourage every player to reflect honestly on their gambling habits. Problem gambling can develop gradually, and it is not always easy to recognise. Below are some signs that gambling may be becoming a problem:

• Spending more money or time gambling than you intended
• Chasing losses by continuing to gamble after a losing streak
• Feeling anxious, irritable, or restless when you are not gambling
• Neglecting work, family, or social obligations due to gambling
• Borrowing money or selling possessions to fund gambling
• Lying to others about how much time or money you spend gambling
• Using gambling as a way to escape stress, anxiety, or depression
• Unsuccessful attempts to cut back or stop gambling

If any of these signs feel familiar, please reach out to us or to one of the independent support organisations listed below. You do not have to face this alone — we are here to help, and so are they.

Support Organisations We Recommend

Here at MatchUp Casino, we actively signpost players to trusted, independent organisations that provide free, confidential support for gambling-related issues. These services are available to anyone in Great Britain:

Protecting Young People & Vulnerable Players

At MatchUp Casino, we operate exclusively for adults aged 18 and over. We take our age verification obligations extremely seriously, and we conduct thorough checks to ensure that no underage individuals are able to access our platform. Our Match Up verification process is fully compliant with UKGC requirements and is applied to every new registration.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Tools such as Gamban, Net Nanny, and Bark can help restrict access to gambling content on shared devices.

We also have dedicated procedures in place to identify and support vulnerable players. Our Match Up team is trained to spot signs of at-risk behaviour, and we will proactively reach out to players who may need additional support.

Gambling as Entertainment — Our Guiding Principle

We at MatchUp Casino want every session you spend with us to be enjoyable. Gambling is a form of entertainment, and like all entertainment, it works best when it is approached with clear boundaries and realistic expectations. We encourage you to:

• Always gamble with money you can afford to lose
• Set time and money limits before you start playing
• Never gamble to recover money you have already lost
• Take regular breaks during your gaming sessions
• Balance gambling with other hobbies and activities
• Keep gambling separate from your financial responsibilities